Privacy Policy

As Delsan Store (Delsan Group), we place great importance on the privacy of our users visiting our website at https://delsanstore.com (hereinafter referred to as the "Site"). This Privacy Policy explains what information we collect from you when you use our site, and how we use and protect this information.

This policy should be interpreted as a whole with our KVKK Information Text, prepared in accordance with the Personal Data Protection Law (KVKK) No. 6698.

1. Information We Collect

When you visit our Site or perform transactions (such as placing an order), we may collect the following types of information:

• Personal Identity and Contact Information: Name, surname, email address, phone number, delivery address, billing address.

• Transaction Information: Order details, purchased products, payment information (Credit card information is processed directly by our payment infrastructure provider and is not stored on our servers).

• Technical Data: Anonymized technical data such as your IP address, browser type, operating system, how you reached our site, and how you navigate our site.

• Cookies: Small data files used to improve your user experience on our site.

2. How We Use the Information

The personal data we collect is used for the following purposes:

• To process, complete, and deliver your orders.

• To manage your payments and perform billing operations.

• To contact you regarding updates on your order, or for return or cancellation processes.

• To provide customer service support and respond to your requests.

• To improve our services by analyzing the performance, security, and usability of our website.

• To fulfill our legal obligations (e.g., Tax Procedure Law).

3. Cookie Policy

Our site uses cookies to provide you with better service.

• Essential Cookies: Necessary for the basic functions of the site to work (such as adding to cart, making a payment).

• Performance and Analytics Cookies: Used to understand how visitors use the site (which pages are more popular, how much time is spent on the site, etc.). This data is anonymous.

• Functional Cookies: Used to remember your preferences on the site (language selection, remember me, etc.).

You can refuse cookies by changing your browser settings. However, please note that if you block essential cookies, some functions of the site may not work.

4. Data Security

We take the necessary technical and administrative measures to ensure the security of your personal data. Our payment infrastructure uses an SSL certificate, and your credit card information is encrypted and transmitted to the relevant bank and is not stored by us.

5. Third-Party Links

Our site may contain links to third-party websites. Delsan is not responsible for the privacy policies of these sites.

6. Changes to the Policy

Delsan reserves the right to update this Privacy Policy at any time. Updates become effective as soon as they are published on our site.

7. Contact

You can contact us for any questions regarding our Privacy Policy or your personal data:

• E-mail: [email protected]

• Phone: +90 312 543 74 74